Refund policy

> Returns
I want you to be completely happy with your purchase from Three in Kind. If what you receive from me does not exceed your expectations, please contact me immediately (within a maximum of 30 days from delivery). I will happily work with you so that we can find a solution together--whether it be in the form of a replacement, refund, or adjustment.

I accept returns for a full refund (less shipping) within 30 days of delivery date.
Please note, I cannot offer refunds on shipping costs or custom orders unless there has been an error on my part.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please add tracking when shipping an item back to me. I cannot be responsible for lost returns. Once I receive the item back and verify the condition, I will contact you and issue your refund within 3 business days.

> Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be issued.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will need to send a refund to the gift giver.

> Exchanges
Doesn't fit? Changed your mind on the colors? Please contact me at helen@threeinkind.com with any requests for exchange.

> Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at helen@threeinkind.com.

> Shipping
To return your product, I can either send you a pre-paid shipping label, or you can mail it with your own postage. Please remember to include tracking/delivery confirmation (and insurance, as desired). Please mail your return to:

Three in Kind
3952 Rockridge Pkwy
Anacortes WA, 98221

You will be responsible for paying for your own shipping costs for returning your item if the return is not due to an error on my part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it will take for your exchanged product to reach you may vary.